HomeBecome a HostPatientsHealthcare ProfessionalsAbout UsBecome a Host

Help & Support


GeneralHostsPatients

Help build a community that cares

We are working with the local health and care community to provide a safe, comfortable place for people to recuperate from hospital.  To do this, we are transforming spare rooms and annexes into secure care spaces for patients who are waiting to be discharged. We will support you as a host, fit out your room, pay you a rental income, and provide independent care and medical support services. 


General

CareRooms provides patients with a practical alternative to hospitals and care homes to recuperate in.

  • Where is the nightly fee distributed?

    We give up to £50 directly to the host, the rest of the fee covers the additional services such as telemedicine, patient monitoring, and equipment rental where appropriate. CareRooms also takes a small margin as profit.

  • How does it work?

    If you have a spare room or annexe with access to a private bathroom, you can host patients fit to be discharged from your local hospital. 

    If you meet the CareRooms criteria to become a host including DBS Security checks, we will ask you to complete the necessary basic training, have a makeover of your spare room and allow us to install the latest safeguarding technology and equipment for you and your guests. Once everything is prepared, we will begin to utilise your room for local patients.

  • How does this best help the NHS?

    The NHS is under extreme pressure and by making additional beds available, we can help reduce the strain on the hospital. CareRooms allows patients to recuperate in a safe and comfortable environment out of hospital.

  • Is it safe?

    It is a priority of CareRooms to safeguard both the patient and the host, throughout the service. We ensure that each host is closely connected with an area manager to have personalised contact if any questions or concerns arise. Each room has the latest technology within it to monitor the patient’s health.

  • What are the benefits?

    Helping build a community that cares benefits everybody within the community. Hosts will earn an income while providing a safe, comfortable environment for patients. Hosts will also have additional company in their home. We will provide a safe environment from your local community to recover.

Patients

Who will look after me? Can my family visit? Your questions answered.

  • What type of Patient Cohort is appropriate for CareRooms?

    We have not yet confirmed any particular patient cohort, however we are in discussions with the health care professionals to understand who is most suitable for our community.

  • Who will look after me?

    The host is responsible for meeting and greeting you, for providing your breakfast, lunch and evening meal and refreshments.

    If you require personal care, this is provided by carefully vetted professional care agencies at an extra cost.

  • Can my family visit me?

    Yes, the host reserves the right to limit the number of guests at any one time, however we recognise it is in your interest to have friends and visitors to support you and speed your recovery.

  • Why CareRooms?

    Hospitals and Care services are under extreme pressure, CareRooms is helping the NHS and local authorities by engaging communities in looking after each other. It is important for your recovery to leave hospital as soon as your medical team are happy to discharge you. By being back in your local community or close to loved ones, you accelerate your recovery, and have a safe and private place to recover.

  • Why should I rent a CareRoom?

    Hospitals and Care services are under extreme pressure, CareRooms are aiming to help the NHS and local authorities, by engaging communities in looking after each other. It is important for your recovery, to leave hospital as soon as your medical team are happy to discharge you. By being back in your local community or close to loved ones, you accelerate your recovery, and have a quiet and professional place to recover.

  • I want to rent a CareRoom, what do I need to do?

    Simply register your interest onwww.carerooms.com or call our booking call centre.

    We will do all we can to find a room to suit your requirements.

  • Do I need approval from my GP?

    You do not need approval from your GP, however it is important for your continuity of care that your GP is informed of your location and care, every step of the way.

  • What safeguarding measures are in place?

    We have worked hard over the past 18 months to design safeguarding policies, processes and technology solutions which ensure that our service is as safe as possible and are happy to discuss these with you. Rest assured that every host, their families and our employees are vetted with a series of checks including Data Barring Service  (criminal record check) alongside interviews and spot checks to ensure only the highest calibre are included in CareRooms 

Host

Learn how to make your room CareRoom ready and find out what’s involved.

  • What is the host selection process

    We will be highly selective when choosing hosts to ensure we recruit people who have the caring mindset to take on this role. Our vetting process for Hosts includes:

    - Initial phone interview

    - In-person interview and vetting of room to be let and communal rooms in house

    - Enhanced DBS check for Host and all residents over 16

    - 3 references supplied by host

  • What training is required for hosts to complete?

    We have a bespoke training package for hosts that covers things such as:

     - Adult Safeguarding

     - Mental Capacity Act

     - Food Hygiene

     - Cleaning and infection control

  • Who will be caring for the patient?

    Our hosts do not provide any care to the patient, they are simply there to offer food/beverages and conversation. Any care needed from the patient will be provided from a CQC regulated care agency as and when needed. The patient will also be provided with any equipment  they need throughout their stay, from a trusted NHS approved supplier.

  • I don't have any experience in health - can I still host?

    You do not need any care experience to become a host. CareRooms will provide all the necessary training you need in order to become a host, the role starts as simple as providing a cup of tea and some company. 

  • What's in it for me?

    Other than making the most of your spare room you gain an extra income and if you are living on your own you gain some new company whilst providing extra support to your community.

  • Can I choose my guests?

    CareRooms will provide the host with a view of the patients basic profile giving the host the option to accept or decline the patient. 

  • Is there a minimum number of days I have to host for?

    This will depend on the patients needs but the minimum will be 1 -2 nights.

  • How many people can I host?

    You can host up to two patients at each time, depending on the size of your house. 

  • Do I need to be at home all day to host?

    No, we understand many hosts will still have their day jobs, as long as the patient is provided with three  meals a day and has access to what they need we do not expect the host to be there all day.

  • What if I go on holiday?

    If the host is planning on going on holiday they simply notify the CareRooms call centre at least two weeks before so their room is blocked out as unavailable. Then depending on the length of their time away we can remove the necessary equipment to be used elsewhere.

  • What do I need to provide?

    The host will need to provide the following; bedroom, cleaning, laundry for bed linen, three preprepared meals a day, drinks, reasonable access and a welcoming safe environment.

  • Do I need to wash the bedding and clean the room?

    Yes, CareRooms will provide the host with necessary training on how to clean the room and wash the bedding, which needs to be provided for each new patient’s arrival.

  • What equipment do you provide?

    CareRooms will provide equipment such as mobility aids, hand rails and raised chairs and then add on any specialist equipment relevant to each individual patient when needed. 

  • What checks will I need to complete?

    Your DBS check,  food safety, hygiene, provide current insurance certificate, proof of home ownership, approval from mortgage lender and an in person visit with the Area Manager. 

  • As a host will I receive training?

    Yes, you will be provided with all the necessary training to be a host.

  • Will carers come and look after my guest?

    This will purely depend on the needs of the patient as some may need professional carers to visit. This does not mean you have to be present as we can provide key access for the carers. We will also have technology monitoring who is going in and out of the room and a visitor record book.

  • What if the role isn't for me?

    You will initially sign a 3 month contract after which you can cease your relationship with CareRooms.

  • What if there's an emergency?

    We will provide you with all necessary contacts for an emergency and the technology within the room will also alert the necessary services. 

  • What adaptations will be included within the room?

    There is a wide range of services/products going into the room, such as monitoring equipment and mobility aids through to soft furnishings to make it a pleasant environment to stay in.

  • If something happens to the patient, how can we ensure the right help is in place at the right time?

    If the host finds the patients health has deteriorated then please contact 999 unless the patient has notified their tele monitoring service. 

  • How much will I get paid?

    Hosts will be paid up to £50 a night, your total earnings will be dependant on your occupancy rate and patients availability. 

  • Who will pay me and how?

    You will be paid from CareRooms via a bank transfer on a monthly basis.

  • Will I get taxed on my earnings?

    Anybody that earns over £7,500 per year will be taxed, it is the responsibility of the host to inform the HMRC of any changes to their income status.  

  • Will it affect my benefits?

    Due to this being on a very individual basis we can only advise to check with the benefits office to see whether this affects your entitlement.

  • Do I have to pay for setting up the room?

    Yes- but we also provide finance options which can be deducted from the room rate. There is also a £200 sign up fee and depending on the level of potential refurbishment for the room there are small per nightly charges which your area manager can explain in more detail. 

  • If I no longer want to be a host, what notice period do I need to give?

    We ask for three months notice to stop hosting.

  • Will I need to sign a contract?

    Yes - to maintain our safeguarding process and because you are providing a service contracts are in place to protect the patients, hosts and CareRooms. 

  • Will it affect my tax code and do I have to pay council tax?

    Taxation is a complex area, and each individual should take independent advice, to ensure that tax position is applicable to your particular situation.

    There are some links and resources available on the HMRC website and this would be a good first step. CareRooms needs to make clear that none of the information we give is legal or tax advice - it is only there as an initial aid. We have not independently verified the links provided, so even when a website or guide is provided by a government agency, you should confirm its accuracy.

    Hosting income will be most likely be classified as taxable income. The amount of tax to be paid will be subject to the amount earned, and may need to be declared to HMRC. It is important to read up on potential tax reliefs and allowances available.

    The Rent a Room Scheme lets you earn up to a threshold of £7,500 per year tax-free from letting out furnished accommodation in your home. This is halved if you share the income with your partner or someone else.

Host Registration

Patient Registration

Relative Registration

Partner Registration

Close

Tell us about your Room(s)...

Please choose who you would like to register as.

Room One

Room Two

About You

Tell us a bit more about you...

{{ errors.first('DOBDate') || errors.first('DOBMonth') || errors.first('DOBYear') }}
{{ errors.first('pets') }}

About Your Household

Tell us about your household...

{{ errors.first('criminal_record') }}
{{ errors.first('care_experience') }}
{{ errors.first('smoke_indoors') }}

Host Details

Please choose who you would like to register as.

{{ errors.first('name') }}
{{ errors.first('email') }}
{{ errors.first('phone') }}
{{ errors.first('postcode') }}
I agree to the Terms & Conditions and I am happy to be contacted by CareRooms.
{{ errors.first('terms') }}

Register as a Patient

Please choose who you would like to register as.

{{ errors.first('name') }}
{{ errors.first('email') }}
{{ errors.first('phone') }}
{{ errors.first('postcode') }}
I agree to the Terms & Conditions and I am happy to be contacted by CareRooms.
{{ errors.first('terms') }}

Register as a Partner

Please choose who you would like to register as.

{{ errors.first('name') }}
{{ errors.first('job_title') }}
{{ errors.first('organisation') }}
{{ errors.first('email') }}
{{ errors.first('phone') }}
I agree to the Terms & Conditions and I am happy to be contacted by CareRooms.
{{ errors.first('terms') }}

Relatives Details

Your relatives details.

{{ errors.first('relative_name') }}
{{ errors.first('relative_email') }}
{{ errors.first('relative_phone') }}
{{ errors.first('relative_postcode') }}

Your Details

Your personal details.

{{ errors.first('relationship') }}
{{ errors.first('name') }}
{{ errors.first('email') }}
{{ errors.first('phone') }}
{{ errors.first('postcode') }}
I agree to the Terms & Conditions and I am happy to be contacted by CareRooms.
{{ errors.first('terms') }}

Who are you?

Please choose who you would like to register as.

Thank you for registering your interest in CareRooms.

One of our team will be in touch with you shortly with any questions. In the meantime you can Contact Us.